14-Day Return Policy for Online and Phone Orders 

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At BODYCAPSULE™, we are committed to providing top-quality, market-leading massage chairs that deliver exceptional comfort and relaxation. We understand the importance of making an informed purchase, especially for customers buying without firsthand experience. That’s why we offer a 14-day return policy exclusively for purchases made online or over the phone.  

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Return Policy Conditions

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1. Applies to Brand-New Massage Chairs - This policy applies exclusively to brand-new massage chairs, ensuring all returned products meet our high standards of quality.  

2. Return Shipment to Designated Warehouse - Customers are responsible for shipping the item back to the warehouse specified by us. Safe and secure delivery of the product is the customer’s responsibility.  

3. Condition of Returned Item - The returned massage chair must be in brand-new condition, free from scratches, usage marks, or any damage. Each return undergoes inspection to ensure it meets these requirements.  

4. Inspection and Packaging Fee - A 10% fee will be deducted from the refund to cover inspection and repackaging costs, ensuring the product is prepared for resale in excellent condition.  

5. Non-Refundable Delivery Charges - Delivery fees are non-refundable and cover the costs incurred during the initial shipping of the product.  

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How to Initiate a Return  

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1. Email us at info@BODYCAPSULE.com.au providing details about your order and the reason for return.  

2. Once submitted, our customer service team will contact you with detailed instructions, including the designated warehouse address for the return.  

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Our Commitment to Your Satisfaction

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At BODYCAPSULE™, your satisfaction is our priority. We want you to feel confident in your purchase, and our 14-day return policy ensures peace of mind when shopping online or over the phone.  

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Additional Policy Integrity Clause

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Our returns program designed to support your purchase decision. However, if we detect misuse of the policy or find that a return lacks valid justification, we reserve the right to decline the return. Our decisions in such cases are final. For further assistance or questions about the return process, please contact our customer service team. We’re here to ensure your experience is seamless and enjoyable.